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Frequently Asked Questions

Got a question? We’ve got your answer! Please read through our FAQs for additional and helpful information. 

General Information

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

Do I need to be vaccinated for COVID-19 to purchase an Avett Brothers Red Rocks VIP or Travel Package to attend the event?

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit  Red Rocks website.

Can I acquire accessible seating as a part of the Travel Package or VIP Package?

Availability and type of accessible seating tickets will vary based on Red Rocks availability. If you would like to inquire about Accessible Seating as part of the VIP or Travel Package, please reach out to us at [email protected] immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, package type, order number, quantity of tickets and specific accessibility request of your email.

I have an ADA Request. What’s the best way to request accommodations for my VIP or Travel Package?

If you need to request ADA Accommodations for your hotel reservation OR VIP experience at Avett Brothers Red Rocks please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # – 

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on venue availability. Once your request is received, we will go over all available options.

These FAQs did not answer my question. How can I get in contact with you?

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at HERE. We would be happy to assist you! 

Our VIP Packages

How do I place my order?

The Perfect Space VIP & The Avett Brothers Red Rocks Tour Packages must be purchased online. Tickets will be available for presale on Tuesday, January 28 at 12pm MT and will require a password or code to purchase. Tickets will be available without a password or code on Friday, January 31 at 10am MT. After you click “BUY NOW” you will be directed to our ticketing partner to make and finalize your order.

Can I choose either a Premium Reserved seat or General Admission ticket for The Perfect Space VIP & The Avett Brother Red Rocks Tour Packages?

Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket during checkout.

What is a General Admission ticket?

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. The Perfect Space VIP & The Avett Brother Red Rocks Tour Packages tickets include early entry to the venue which allows GA guests to have first access to the venue.

What is a Premium Reserved ticket?

A Premium Reserved ticket is an assigned seat in the first 15 rows. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

If I purchase a Platinum ticket, is that the same as VIP?

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

Is there a ticket purchase limit?

Yes, there is a (4) ticket limit for VIP tickets.

How will I receive my Avett Brothers Red Rocks VIP & Travel Package tickets for the show?

We have entered the digital age, and we’re going to make things easier for you. All tickets for the Avett Brothers at Red Rocks will now be digital. You will receive your digital tickets in your AXS account within a few weeks of the event taking place. You will be required to use the same email address used to purchase your order to receive your tickets in your AXS account. Please note, you will receive individual tickets for each show at Red Rocks Amphitheatre through your AXS Account.

When will I receive information about VIP check-in?

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. 

How will I receive my merchandise included in the package?

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

Where can I keep my merchandise during the show?

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

Is The Perfect Space VIP Experience pre-show a meet & greet?

No, the The Perfect Space VIP Experience pre-show is NOT a Meet & Greet; therefore, you will not be permitted to bring in personal items to be signed by the band. If you arrive with such items, we’ll ask that you return them to your vehicle or have them held at the VIP check-in table until after the pre-show is complete. We appreciate your cooperation here!

Is parking included in The Perfect Space VIP & The Avett Brother Red Rocks Tour Packages?

The Perfect Space VIP & The Avett Brothers Red Rocks Tour Packages tickets do not include parking. Please check Red Rocks website for more information regarding venue parking.

Is there a bag policy?

Please check Red Rocks website for more information on their bag policy.

What if my plans change and I no longer want my purchased The Perfect Space VIP & The Avett Brothers Red Rocks Tour Packages?

All The Perfect Space VIP & The Avett Brothers Red Rocks Tour Packages are non-refundable. Please refer to our Purchase Policy for more details.

Our Travel Packages

How do I place my order?

All Avett Brothers Travel Packages must be purchased online. Packages will be available during the presale on Tuesday, January 28 at 12pm MT, and available during the on sale Friday January 31, at 10am MTAfter you click “BUY NOW” next to your desired package, you will be directed to our ticketing partner, Ticketstoday to make and finalize your order.

Is the price listed on the website the total price or the price per person?

The price listed on our website for travel packages shows the full ‘per package’ price for two guests inclusive of fees. Please note – if you are purchasing a Travel Package before February 27, 2025, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

Is there an age restriction for the Avett Brothers Travel Packages?

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Is there a payment plan for the Avett Brothers Travel Packages?

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on February 28, 2025. If you purchase after February 27, 2025 you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

Can I pay for my entire package before the additional payment is due?

If you purchase prior to February 28, 2025 and are on the payment plan but decide you’d like to make the second payment prior to the February 28, 2025 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

How will I know where my seats will be at Red Rocks?

When purchasing your package, you will have the option to select GA or Premium Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

How and where will I receive my tickets for Avett Brothers at Red Rocks?

All tickets for The Avett Brothers will be digital. In the weeks leading to the event, you will receive an email from AXS where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your AXS account. Tickets are delivered via AXS mobile ID, Will Call, or AXS Mobile ID with collectors ticket, with the default setting being AXS Mobile ID. You will be required to use the same email address used to purchase your Travel Package to access your tickets in AXS. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected].

When will I receive information about 100x Travel Package check-in?

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

How will I receive my merchandise?

All merchandise will be distributed at the 100x check-in on the same day of your event and must be picked up then! Please note we cannot ship merchandise before or after the event.

How do I utilize the roundtrip transportation included in the Travel Package?

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

What if my plans change and I no longer want my purchased Travel Package / VIP Ticket Experience?

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

Hotel Information

What time is check-in and check-out at the available hotels?

100x abides by the hotel’s standard hotel policy, viewable below.

  • The Kimpton Hotel Monaco
    • Check in: 4:00 pm
    • Check out: 11:00 am
  • Westin Denver Downtown
    • Check in: 4:00 pm
    • Check out: 11:00 am

There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

What parking is available at the available hotels?

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

How far is each hotel from the venue?

  • The Kimpton Hotel Monaco
    • 15 Miles (approx 20 minutes)
  • Westin Downtown Denver
    • 15.2 Miles (approx 20 minutes)

Will there be an incidental hold at my hotel?

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges

I contacted the hotel and they do not have my reservation information, why is that?

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

Travel Package Requests

Can I book additional nights at the hotel with my package? If so, how can I do this?

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME / SHOW DATE & CITY –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by June 27, 2025.

I purchased a package as a gift and will not be in attendance. How can the gift recipient redeem the package on my behalf?

Any Travel Package request must be submitted to 100x via email June 27, 2025 

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please reach out to us HERE and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us by June 27, 2025, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your account you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop.

Please note: Travel Package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest. 

I have a specific request about my hotel stay, how can I make that request?

All hotel related requests can be sent directly to 100x at HERE.

All requests must be submitted to 100x by June 27, 2025

I need to update the credit card information in order to pay for my Travel Package, how can I do this?

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

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